Customer Messages Are Scattered Across Multiple Apps
When customers contact your business through Facebook, Instagram and WhatsApp, staff have to constantly switch between different applications to keep up with conversations.
Ecommerce management software for Bangladesh
Turn Customer Conversations Into Sales From One Inbox
PQCommerze Unified Inbox helps online businesses in Bangladesh manage Facebook Messenger, Instagram and WhatsApp conversations together, with an AI Sales Agent for supported repetitive questions.
- Manage Meta Conversations From One Inbox
- Keep Your Team Organized
- Handle More Than Just Text
- Stay Aware of Meta Messaging Restrictions
- Bring Conversations Closer to Customer and Order Data
- Automate Repetitive Customer Questions With AI
Why customer conversations become difficult to manage
Important Messages Can Easily Be Missed
As message volume increases, unanswered conversations can get buried, causing slower response times and potentially lost sales.
Multiple Staff Members Make Conversations Harder to Manage
Without clear assignment, two employees may reply to the same customer—or everyone may assume someone else already responded.
Staff Need to Search for Product Information While Chatting
Customers ask about prices, available sizes, colours, stock and product details. Finding this information manually slows down every conversation.
Customers Expect Fast Responses
A potential buyer may message outside business hours or contact several sellers at once. A delayed answer can mean losing the order.
Conversations and Commerce Operations Become Disconnected
When messaging happens separately from customer, product and order information, staff need to move between multiple systems just to answer a simple question.
Manage conversations with the Unified Meta Inbox and AI Sales Agent Beta
Manage Meta Conversations From One Inbox
Bring supported Facebook Messenger, Instagram and WhatsApp conversations into one workspace instead of continuously switching between applications. Reply directly from PQCommerze.
Keep Your Team Organized
Assign conversations to individual staff members, use conversation status and search or filter by supported channel to track who is handling each customer.
Handle More Than Just Text
Receive and manage supported text, images, files and audio messages according to the capabilities of the connected channel.
Stay Aware of Meta Messaging Restrictions
See connection information and applicable Meta reply-window status so staff know when a direct response is still available.
Bring Conversations Closer to Customer and Order Data
Keep communication within the same commerce platform used for customers, products and orders instead of operating an isolated messaging tool.
Automate Repetitive Customer Questions With AI
The Beta AI Sales Agent uses your product catalogue and business information to communicate in Bangla, Banglish and English, understand supported text, images and audio, answer common questions, check product or inventory information, assist with order creation and provide help beyond business hours.
Move from one inbox conversation to an order
Step 1
1. Connect Your Meta Channels
Connect supported Facebook, Instagram and WhatsApp business channels with PQCommerze.
Step 2
2. Conversations Arrive in One Inbox
Customer messages from connected channels appear within the Unified Meta Inbox.
Step 3
3. Search, Filter or Assign Conversations
Organize incoming conversations by channel or status and assign chats to the appropriate staff member.
Step 4
4. Review the Customer Message
Staff can view supported text, images, files or audio messages from the conversation.
Step 5
5. Reply Directly From PQCommerze
Respond to the customer without repeatedly moving between separate Meta applications.
Step 6
6. AI Can Assist Supported Conversations
When enabled, the AI Sales Agent can understand supported messages and use relevant business information to prepare or provide responses.
Step 7
7. Product Information Can Be Retrieved
The AI can use available product and inventory information when customers ask questions about products.
Step 8
8. Move From Conversation to Order
Supported workflows can help turn an interested customer conversation into an order without disconnecting the sales interaction from your commerce system.
Step 9
9. Staff Remain in Control
Your team can continue reviewing conversations and manually respond whenever human assistance is needed.
Built for businesses that sell through conversations
Facebook-Based Online Businesses
Handle customer enquiries from Facebook Messenger while keeping conversations closer to products, customers and order operations.
Instagram Sellers and Businesses Using WhatsApp
Manage Instagram and supported WhatsApp conversations alongside other Meta channels rather than maintaining separate sales workflows.
Businesses With Multiple Customer Support Staff
Assign conversations to individual team members so responsibilities remain clear as message volume increases.
Businesses Receiving Repetitive Product Questions
Let the AI Sales Agent assist with common questions about products, availability and other supported business information.
Businesses Selling Through Bangla and Banglish Conversations
Serve customers who naturally switch between Bangla, Banglish and English when chatting with online sellers.
Businesses Receiving Images, Voice Messages or After-Hours Enquiries
Use AI-supported image and audio understanding and provide automated assistance when staff members are unavailable.
Frequently asked questions
The Unified Meta Inbox brings supported Facebook Messenger, Instagram and WhatsApp conversations into PQCommerze so businesses can manage customer communication from one workspace.
Bring Every Conversation Closer to a Sale
Manage Facebook, Instagram and WhatsApp conversations from one inbox, organize your support team and let the PQCommerze AI Sales Agent assist customers with faster, smarter responses.