Privacy Policy

Last updated:

Introduction

Welcome to PQCommerce.

PQCommerce is an all-in-one ecommerce management platform designed to help businesses manage their online operations from one place. Our services may include storefront management, products and inventory, orders, shipping and courier integrations, returns, customer management, analytics, fraud prevention, marketing integrations, and other ecommerce-related tools.

This Privacy Policy explains how PQCommerce ("PQCommerce", "we", "us", or "our") collects, uses, stores, processes, and protects information when you access or use our website, dashboard, applications, integrations, and related services (collectively, the "Services").

By accessing or using PQCommerce, you acknowledge that you have read and understood this Privacy Policy.

We collect and use information only where it is reasonably necessary to provide, secure, maintain, and improve our Services, comply with applicable legal requirements, and operate our business.

1. Information We Collect

The information we collect depends on how you use PQCommerce and which features or integrations you enable.

1.1 Account Information

When you create or manage a PQCommerce account, we may collect information such as:

  • Your name
  • Business or store name
  • Email address
  • Phone number
  • Business address
  • Account login information
  • Profile and account settings
  • Subscription or plan information

1.2 Business and Store Information

When you use PQCommerce to operate your business, we may process information such as:

  • Storefront information
  • Product names, descriptions, images, prices, and inventory
  • Order information
  • Sales and transaction records
  • Shipping and delivery information
  • Return and refund information
  • Courier information
  • Customer records
  • Business analytics and reports
  • Accounting or operational information that you provide to the platform

1.3 Customer and Order Information

Businesses using PQCommerce may provide or generate information relating to their own customers, including:

  • Customer names
  • Phone numbers
  • Email addresses
  • Billing and delivery addresses
  • Order history
  • Products purchased
  • Delivery and courier information
  • Payment status
  • Customer communications
  • Return or refund information
  • Other information necessary to process or manage an order

PQCommerce generally processes this information on behalf of the business using our Services.

The business using PQCommerce is responsible for ensuring that it has the appropriate authority, consent, or other lawful basis to collect and process its customers' information and to provide that information to PQCommerce.

1.4 Payment Information

Depending on the payment method or service being used, we may process information relating to:

  • Subscription payments
  • Transaction references
  • Payment status
  • Billing information
  • Refund information

Where payments are processed through third-party payment providers, sensitive payment credentials may be collected and processed directly by those providers rather than being stored by PQCommerce.

1.5 Information from Integrations

PQCommerce may allow you to connect third-party platforms and services, including social media, advertising, courier, payment, ecommerce, or communication services.

Depending on the integration you choose, we may receive information such as:

  • Account or page identifiers
  • Store information
  • Product catalogs
  • Advertising and campaign information
  • Analytics and conversion information
  • Orders
  • Customer messages
  • Shipping information
  • Delivery status
  • Access tokens or authorization credentials necessary to maintain the integration

We only access information made available through the permissions you authorize or that is necessary to provide the requested integration.

1.6 Technical and Usage Information

When you use our website or Services, we may automatically collect technical information such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages or features accessed
  • Login activity
  • Date and time of access
  • Referring pages
  • Error and performance information
  • Security and diagnostic logs

We may use this information to operate, secure, troubleshoot, and improve PQCommerce.

2. How We Use Information

We may use collected information to:

  1. Create and manage your PQCommerce account;
  2. Provide and operate the Services;
  3. Process and manage ecommerce orders;
  4. Manage products, customers, inventory, shipping, returns, and related operations;
  5. Connect and maintain integrations you authorize;
  6. Process subscriptions, payments, and refunds;
  7. Provide customer support;
  8. Authenticate users and protect accounts;
  9. Detect fraud, abuse, unauthorized activity, or security threats;
  10. Monitor the performance and reliability of our Services;
  11. Analyze how our Services are used and improve functionality and user experience;
  12. Send important service, security, billing, or account notifications;
  13. Send product updates or promotional communications where permitted;
  14. Meet applicable legal, regulatory, accounting, or compliance requirements; and
  15. Enforce our agreements and protect the rights and safety of PQCommerce, our users, and others.

We may also use aggregated or anonymized information for analytics, research, service improvement, and business planning where that information does not reasonably identify an individual.

3. Merchant Customer Data

PQCommerce is primarily a platform used by businesses to manage their ecommerce operations.

When a business uses PQCommerce to store or process information about its customers, the business generally determines why and how that information is collected and used, while PQCommerce processes the information as necessary to provide the Services.

We do not claim ownership of customer data uploaded or generated by businesses using PQCommerce.

Businesses using PQCommerce are responsible for:

  • Providing appropriate privacy notices to their customers;
  • Obtaining any consent required by applicable law;
  • Ensuring that the information they collect is lawful and accurate;
  • Responding to applicable customer privacy requests; and
  • Using PQCommerce in compliance with applicable laws and regulations.

We may assist businesses with reasonable requests relating to customer data where technically and legally appropriate.

4. Third-Party Services and Integrations

PQCommerce may rely on third-party service providers to operate certain parts of the platform.

These may include providers for:

  • Cloud hosting and infrastructure
  • Database and storage services
  • Payment processing
  • Courier and shipping services
  • Email, SMS, or communication services
  • Analytics
  • Customer support
  • Fraud prevention and security
  • Advertising and marketing integrations
  • Social media and messaging integrations

When you intentionally connect a third-party service to PQCommerce, information may be exchanged between PQCommerce and that service as required for the integration to function.

Third-party services operate according to their own terms and privacy policies. PQCommerce is not responsible for the independent privacy practices of third-party platforms that you choose to connect or use.

We do not sell personal information to third parties.

We may disclose information where reasonably necessary to:

  • Provide the Services you request;
  • Work with service providers acting on our behalf;
  • Prevent fraud, abuse, or security incidents;
  • Comply with applicable law, legal process, or lawful government requests;
  • Protect our legal rights or the safety of users and others; or
  • Facilitate a merger, acquisition, restructuring, financing, or sale of all or part of our business, subject to appropriate protections.

5. Meta and Social Media Integrations

PQCommerce may provide integrations with platforms such as Facebook, Instagram, WhatsApp, or other services provided by Meta or other third parties.

If you choose to connect these services, PQCommerce may process information made available through the permissions you authorize, which may include account information, page information, advertising data, product catalogs, customer communications, or analytics information.

We use this information only to provide and maintain the features you have enabled, operate the relevant integration, display information within your PQCommerce account, and improve the reliability of those features.

You may disconnect an integration where that functionality is available. Disconnecting an integration may prevent PQCommerce from receiving new information from that service, although previously collected information may remain for a limited period where required for operational, legal, security, or backup purposes.

6. Cookies and Similar Technologies

PQCommerce may use cookies and similar technologies to operate and improve our website and Services.

Cookies may be used to:

  • Keep you signed in;
  • Remember preferences;
  • Maintain account security;
  • Understand how visitors use our website;
  • Measure website and feature performance;
  • Detect errors or suspicious activity; and
  • Improve our Services.

Some cookies are necessary for the Services to function correctly.

You may be able to restrict or disable cookies through your browser settings. However, disabling certain cookies may prevent parts of PQCommerce from functioning correctly.

Where we use third-party analytics or similar services, those providers may process technical or usage information according to their respective privacy policies.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time information is retained may depend on:

  • How long you maintain a PQCommerce account;
  • The type of information involved;
  • Operational and technical requirements;
  • Backup and disaster recovery requirements;
  • Fraud prevention and security requirements;
  • Contractual obligations; and
  • Applicable legal, tax, accounting, or regulatory requirements.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

Some information may remain temporarily within backups or security systems before being automatically removed according to our retention procedures.

8. International Data Transfers

PQCommerce may use infrastructure, technology providers, or service providers located outside Bangladesh.

As a result, information may be processed or stored in countries other than the country in which you or your customers are located.

Where information is transferred internationally, we take reasonable steps to use service providers and safeguards appropriate to the nature of the information and the Services being provided.

By using PQCommerce and enabling third-party integrations, you acknowledge that information may be processed in other jurisdictions where permitted by applicable law.

9. Data Security

We take reasonable administrative, organizational, and technical measures designed to protect information from:

  • Unauthorized access;
  • Unauthorized disclosure;
  • Alteration;
  • Loss;
  • Destruction; and
  • Misuse.

These measures may include access controls, authentication mechanisms, encrypted communications, monitoring, backups, infrastructure security, and other security practices appropriate to our Services.

However, no internet-based service or method of electronic storage can guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for controlling access to your PQCommerce account. You should use a strong password and notify us promptly if you suspect unauthorized access to your account.

10. Your Rights and Choices

Depending on applicable law and your relationship with PQCommerce, you may be able to request that we:

  • Provide access to personal information associated with you;
  • Correct inaccurate or incomplete information;
  • Delete certain personal information;
  • Stop or restrict certain processing;
  • Provide information about how your data is being used; or
  • Stop sending direct marketing communications.

Some information may need to be retained despite a deletion request where necessary for legal, accounting, fraud prevention, security, dispute resolution, or other legitimate purposes.

If your information was provided to PQCommerce by a business whose store you purchased from, you should generally contact that business first regarding your privacy request. Where appropriate, we may assist the business in responding to the request.

You may unsubscribe from promotional emails using the unsubscribe option included in those communications where available. Essential service, account, security, and billing communications may still be sent.

11. Account and Data Deletion

You may request deletion of your PQCommerce account and eligible associated information through the account functionality provided by PQCommerce or by contacting us through the contact methods published on our website.

Before deleting information, we may need to verify your identity or authority over the relevant account.

Deletion requests may be subject to legal, contractual, security, fraud prevention, backup, and financial record-keeping requirements.

12. Children's Privacy

PQCommerce is intended for businesses and individuals authorized to operate or manage businesses. Our Services are not designed for children.

We do not knowingly seek to collect personal information directly from children through the creation of PQCommerce business accounts.

If we become aware that information has been collected inappropriately from a child, we will take reasonable steps to address the situation.

13. Legal Requirements

We may preserve, access, or disclose information where we reasonably believe it is necessary to:

  • Comply with applicable laws or legal obligations;
  • Respond to valid legal processes or lawful government requests;
  • Investigate violations of our agreements;
  • Detect or prevent fraud or security incidents;
  • Protect the rights, property, or safety of PQCommerce, our users, or others; or
  • Establish, exercise, or defend legal claims.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as PQCommerce, our Services, integrations, or legal obligations change.

When we make changes, we will update the "Last updated" date at the top of this page.

Where appropriate, we may also notify users of significant changes through the PQCommerce platform, website, email, or another reasonable method.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way PQCommerce handles information, you may contact us using the contact information provided on the official PQCommerce website.

When submitting a privacy or data-related request, please provide enough information for us to identify the relevant account or request while avoiding unnecessary sensitive information.